Acceptance of Terms and Conditions

By purchasing or using any products offered on Testcountry.com (the "Website") or by accessing, browsing and using the Website you agree to be subject to the following terms and conditions ("Terms and Conditions") as well as all other applicable laws. We reserve the right to update or modify these Terms & Conditions of use or to update or modify the Website without prior notice.  If you do not agree to these Terms & Conditions, please do not use the Website.

Returns and Exchanges

• Unused merchandise may be returned within 30 days of receipt if unopened and sealed in original condition. A 25% restocking fee will be charged to your account (shipping fees extra).
  
  
• All returns/exchanges require a Return Merchandise Authorization (RMA) number. Please email us at returns@testcountry.com to obtain an RMA number.
  
  
• All refunds will be made in the same form of payment as the original payment, within 7-14 days of TestCountry's receipt of the returned merchandise.
  
  
• We recommend using a traceable shipping method so that your return shipment will not be lost. Please send all returns to address below:

TestCountry
10123 Carroll Canyon Rd
San Diego, CA 92131

• Please note: Each order is checked twice before being shipped. We will be responsible for all shipping charges only when we have shipped incorrect or defective items.
  
  
• We are unable to refund on processed lab services and other rendered services. A lab service order may only be cancelled before the collection of sample and prior to the 30-day registration form expiration date. A $20 fee may apply.

All Clearance and Short-Dated merchandise are final sales. Orders for Clearance merchandise are not eligible for returns or refunds.

Price Match Guarantee

See better pricing elsewhere? Let us know and we'll match our pricing!

Limitations

• Products that are subject to price matching must be identical to what's advertised elsewhere. Similar products will not be price matched.
• The product must be active, in stock, and not discounted on a competitor's website.
• Documentation such as: a link, written quote or invoice to the compared product must be provided and approved before the price match is granted.
• Discount or auction websites are not eligible.
• Special offers or promotions are not eligible.
• The price match guarantee applies only to the product price. It excludes shipping charges and sales tax.

TestCountry reserves the right to decline lower pricing for any price match guarantee at any time even after documentation has been provided.

Availability of Products

TestCountry makes no claim or guarantee as to the availability of any specific product.  Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers and availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted an order).

Assignability

In the event you transfer or assign to a third party your interests in products or services provided by TestCountry.com, such assignee shall be subject to and legally bound by these Terms and Conditions.

Testing Products Offered Solely for Preliminary Screening Purposes

All testing products offered on the Website are offered solely for preliminary screening purposes, and are provided for the purpose of initial screening of substances and/or any other diagnostics.  Although we stand by our products and strive to offer testing products with the highest level of reliability, the testing products and services offered by TestCountry.com are not intended to constitute legally admissible test results in any litigation, arbitration or other legally binding forum.