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Order Status & Shipping & Returns

Acceptance of Terms and Conditions

By purchasing or using any products offered on Testcountry.com (the "Website") or by accessing, browsing and using the Website you agree to be subject to the following terms and conditions ("Terms and Conditions") as well as all other applicable laws. We reserve the right to update or modify these Terms & Conditions of use or to update or modify the Website without prior notice. If you do not agree to these Terms & Conditions, please do not use the Website.

Returns and Exchanges

  • Returns or Exchanges of tangible items are accepted within 30 days of receipt.
  • All returns/exchanges require a Return Merchandise Authorization (RMA) number. Please email us at returns@testcountry.comto obtain an RMA number.
  • All refunds will be made in the same form of payment as the original payment, within 7-14 days of Testcountry.com's receipt of the returned merchandise.
  • We recommend use of a traceable shipping method so that your return shipment will not be lost. Please send all returns to address below:
TestCountry
10123 Carroll Canyon Rd
San Diego, CA 92131
  • Please note: Each order is checked twice before being shipped. We will be responsible for all shipping charges only when we have shipped incorrect or defective items.
  • We are unable to refund on processed lab services and other rendered services. A lab service order may only be cancelled before the collection of sample and the 30 day registration form expiration date. A $20 fee may apply.

Shipping Policy

All orders are shipped via Fedex Express, USPS Priority Mail, USPS 1st Class mail, or UPS Ground depending on location and shipping method selected at checkout. Delivery times may vary depending on the stock of availability. Please allow 3-5 business days for delivery of in-stock items on Standard or Ground shipping orders. Please note there is no Saturday delivery for FedEx and UPS unless we are contacted by phone for this request during business hours.

We only ship to P.O. Boxes via USPS. APO/FPO/AFO orders are allowed, please call for shipping rates when checking out. With FedEx and UPS air delivery services, we may use a ground delivery option if the expected delivery date is aligned with the day service requested and paid for by the customer.

For Same-day shipping Testcountry.com's order cutoff time is 1:00pm PST & 4:00pm EST. Orders placed after 1:00pm PST & 4:00pm EST are processed the next business day. For urgent requests after 1:00pm PST & 4:00pm EST please contact us.

TestCountry may request additional information concerning your order at our discretion. This may include signing a disclaimer to charge your credit card for larger orders as well as additional shipping information. We may require that the shipping address be the same as your billing address. If any of these situations arises, Testcountry.com may contact you concerning your order either by phone or email. In order to request delivery with signature required, please include this in your order notes.

Please see full product description for other limitations. Other state limitations may apply. Some products are designed for forensic and/or professional use only.

All time frames are estimated. They will depend on item availability, order time placed and shipping service providers. TestCountry.com cannot guarantee or be held responsible for estimated delivery times or other service guidelines established by the couriers that we use. TestCountry.com is not responsible for delays due to bad weather.

For Overnight Shipping requests and orders placed Friday or before/on a holiday, the order will arrive the following business day. Our shipping service providers do not deliver on the weekends or holidays. If you require weekend or Holiday delivery please contact us.

If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing. If an inaccurate delivery address is provided, the customer will be held responsible for all shipping charges to reroute the product to the correct address or have the product returned to us.

Flat Rate shipping charges only apply to Territories within the Continental United States. For all other shipping addresses carrier calculated rates apply. If your shipping address does not have a provided rate the time of check out please call (800)-656-0745 to place your order.

All Free Shipping offers pertain to Territories within the Continental United States, and will be shipped using Standard or Ground delivery. See our Coupon Code Page for all offers and restrictions.

International Shipping

We ship outside of the United States. Some limitations apply.

  • Certain items are not usable outside of the United States, therefore such items cannot be included in international orders. If you're unsure about whether we can ship an item to you, please contact us before placing your order.
  • Testcountry.com is not responsible for lost or delayed shipments due to delivery companies or customs mishandling of packages.
  • Buyers are responsible for any customs fees or taxes that may apply to their order. These fees will not be included in the order total and cannot be estimated by Testcountry.com.
  • Shipping charges are determined by the destination and items purchased.

Result Interpretation

Urine Drug Test

Drug Test Instructions for Use:

1: Remove test device from the foil pouch and label the cup with the donor's information.

2: Remove the test cup lid and have the donor urinate directly into the cup, making sure to provide a urine sample that's a minimum of 30ml to a maximum of 110ml.

3: Once the donor has collected the urine sample, ask them to securely place the lid back on the test device, then return the test to the collection official.

4: Peel back the label to reveal the test panels and read the results at 5 minutes. Results read after 10 minutes should be considered invalid.

Reading the Drug Test Results:

Negative drug test results will have two lines - one line in the control region and one line in the test region. Please note, even a very faint line in the test region indicates a negative result.

Presumptive positive results will have only one line in the control region. If a test fails to show a line in the control region, this indicates and invalid test result.

Invalid drug test results occur when no line appears in the control region. Should this occur, repeat the test with a new device. If results are still invalid, please stop using the test cups and contact TestCountry.

Urine cut off times and levels

Drug Name

Abbreviation

Urine Detection Time

Urine Cut-Off Level

Amphetamines

AMP

2-4 Days

1000 ng/mL

Barbiturates

BAR

4-7 Days

300 ng/mL

Benzodiazepines

BZO

3-7 Days

300 ng/mL

Buprenorphine

BUP

1-3 Days

10 ng/mL

Cocaine

COC

2-4 Days

300 ng/mL

Ecstasy

MDMA

1-3 Days

500 ng/mL

EDDP - Methadone Metabolite

EDDP

2-4 Days

500 ng/mL

EtG Alcohol

EtG

Up to 80 Hours

300/500 ng/mL

Fentanyl

FEN

1-3 Days

200 ng/mL

Marijuana

THC

2-30 Days

50 ng/mL

Methadone

MTD

3-5 Days

300 ng/mL

Methamphetamine

mAMP

3-5 Days

1000 ng/mL

Morphine

MOR

2-4 Days

2000 ng/mL

Opiates

OPI

2-4 Days

300 ng/mL

Oxycodone

OXY

2-4 Days

100 ng/mL

Phencyclidine

PCP

7-14 Days

25 ng/mL

Propoxyphene

PPX

1-2 Days

300 ng/mL

Synthetic Marijuana

K2/Spice

2-10 Days

50 ng/mL

Tricyclic Antidepressants

TCA

7-10 Days

1000 ng/mL

Saliva Drug Tests

Saliva Drug Test Instructions for Use:

Instruct the test donor not to place anything in their mouth including food, drinks, gum or tobacco products for at least 10 minutes prior to collection.

1: Remove the oral drug screen device from the sealed pouch and provide collection swab to the donor.

2: Have the donor sweep the inside of their mouth (including cheeks, gums and tongue) several times, then ask them to hold the swab in their mouth until the saturation indicator changes color. Important: Do not bite, suck or chew on the sponge.

3: Place the test device on a clean, flat surface. Ask the donor to remove the collection sponge from their mouth and insert the sponge into the screening device, pressing until the collector cap is sealed tightly with the testing device.

4: Peel back the label covering the test panels and place the test device on a flat surface making sure to keep the device upright while test is running. Wait for the colored signals to appear then read the saliva drug test results at 10 minutes.

How to Read Saliva Drug Test Results:

Negative test results will show two lines – one line in the control region (C) and one line in the test region (T). Please note, even a very faint line in the test region indicates a negative result.

Presumptive positive results will show only one line in the control region (C). If a test fails to show a line in the control region (C), this indicates an invalid test.

Invalid drug test results occur when no line appears in the control region (C). Should this occur, discard the defective test and repeat the above steps with a new device. If results are still invalid, stop using the test kit and contact TestCountry for assistance.

** Please note: higher panel saliva tests (10 panel, 12 panel) may require more saliva to travel through the different test panels. If one or more of the test strips are blank, an additional minute in the donor’s mouth may help. Tilting their head forward to allow more saliva to collect may help as well.

HairConfirm

Our hair grows at an average of 0.5 inch (1.3 cm) each month. In order to grow, each hair needs relevant nutrients provided by its own blood supply through the hair follicle. Once a drug is taken, it is absorbed into the blood stream and becomes part of the body’s blood circulation. While hair grows, drugs from the blood supply are incorporated into the hair follicle growth. The drugs may remain in the hair almost permanently. A 1.5-inch section of hair can give a 3-month profile of drug use or abstinence.
Compared to more traditional forms of drug screening, a hair drug test can detect a longer period of drug use. Except for marijuana, most drugs are undetectable if a urinalysis is performed more than 2-3 days after use. A drug user may eventually pass a urine drug test if timed right. When using hair samples for testing, the length of the donor’s hair is the only limitation for detecting drug usage. Each 0.5 inch of head hair gives approximately a 30 day drug use history. For most industries, the standard test 1.5 inches, reflecting an approximate 90-day history of the donor.
When head hair is unavailable, other body hair can be used. External contaminants like bleaches, shampoo, and even marijuana smoke, have no known impact on test results.
PLEASE NOTE: There are instances when hair drug tests, like HairConfirm™, may be unable to detect THC metabolite from marijuana usage because the metabolite was unable to bind with the hair shaft. This depends on the type/quality of the marijuana smoked/ingested, or by what it has been mixed with, like tobacco. Marijuana testing may result in a false negative drug test result.

Results take 1-3 business days to become available once the lab receives the sample
How to read results video
Link to instructions
FAQs

 

Hair Dose Response

SteroidConfirm

SteroidConfirm Steroid Testing Kit Instructions for Use:

1: Collect a small urine sample in the collection cup provided and fill to the 60ml mark.
2: Verify that the temperature strip indicates a temperature within range (90F to 100F).
3: Open the labeled vial and carefully pour urine from the collection cup into the labeled vial. Fill the vial until it's approximately 2/3 full.
4: Tightly close the cap, ensuring it's completely sealed.
5: Detach the bottom portion of the yellow PIN label, placing the sticker on the designated area on the bottom portion of your instructions and store in a safe place. You will need this PIN number to retrieve your results.
6: The top portion of the yellow PIN label (barcode) remains attached to the transport vial. (DO NOT REMOVE THE BARCODE).
7: Place the transport vial into the plastic transport bag with the absorbent pad.
8: Remove the adhesive strip and seal the plastic transport bag.
9: Place the transport bag into the pre-addressed return mailer box.
10: Apply applicable USPS postage (first class mail is acceptable).

Sample Collection

Drug Test Instructions for Use:

1: Remove test device from the foil pouch and label the cup with the donor's information.
2: Remove the test cup lid and have the donor urinate directly into the cup, making sure to provide a urine sample that's a minimum of 30ml to a maximum of 110ml.
3: Once the donor has collected the urine sample, ask them to securely place the lid back on the test device, then return the test to the collection official.
4: Peel back the label to reveal the test panels and read the results at 5 minutes. Results read after 10 minutes should be considered invalid.

General Drug Testing Questions & Cut Off Levels

DrugConfirm and Relion:

5-6 business days for results to become available.




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